Frequently Asked Questions
Everything you need to know about your Chase Elliott gear and orders.
How long will it take for my Chase Elliott merchandise to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Pre-order items, such as limited edition die-casts, will have specific shipping timelines noted on their product pages.
Are the autographs on the memorabilia authentic?
Yes, all autographed items sold through the official Chase Elliott Store come with a Certificate of Authenticity (COA) to ensure you are receiving a genuine signature.
What is your return policy for apparel and collectibles?
We accept returns on unworn apparel with original tags within 30 days of delivery. Please note that collectibles and clearance items are final sale unless they arrive damaged.
Do you ship racing gear internationally?
Yes, we ship to fans worldwide. International delivery times and shipping rates vary by location and are calculated at checkout.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.